How Many Calls Are Included For the $39 per month?
Ten years worth of research into real calling data reveals that the majority of our customers don’t receive more than 100 calls per month through our live phone answering service. That averages about five calls per workday. If you get more calls than that, just call us and we’ll work with you!
Want Your Calls To Be Patched Through? Want To Create Your Own Script For The Operator To Follow?
If you want to have the option of ‘patching” your call through to you or if you want to write your own script for the operator to follow, your business is ready for our full featured call center platform. Priced as low as $5 per month and 65¢/minute, with billing in one second increments, we can handle all your complex scenarios at a very competitive rate! Plus you are not locked into a package of minutes but only pay for the time you actually use. Call 800-500-5020 or visit this link for details.
Our Call Centers are Located in the US
We do not outsource to call centers overseas . People often question that since our rates are so low, perhaps our operators are based in India, China or the Philippines. NOT TRUE! All of your callers will be greeted by English-speaking, U.S. citizens, working in a United States call center. You save money due to the efficiency of our proprietary technology, not because we outsource.
How Do I Set up the Desired Text Destination?
We are able to send text messages to your mobile phone with a text messaging email address. Each provider has different requirements, but most offer texting service as part of your package. Simply send us an e-mail at help@flatratephoneservice.com with your account number or mobile phone number in the subject line, then tell us in the body of the message which mobile phone number AND mobile phone provider you want us to send your text messages to.
You can quickly view who called and the purpose of their calls within a clearly defined text or email. When urgent matters arise, you will be able to respond efficiently.
What if I need to change my Email Address?
Send us an email at help@flatratephoneservice.com with your toll-free number in the subject line. In the body of the email, tell us which email address you want your operator messages to be sent to. You will receive an email confirmation after it’s been accomplished.
How Do I Set Up Call Forwarding?
If you are forwarding from your office phone then follow the instructions provided by your local phone company or phone equipment. If forwarding from your cell phone – contact your provider for instructions. If all else fails contact us.
How Do I Cancel My Service?
Although we work hard to provide you with the highest quality service, should decide to cancel and no longer wish to be billed, click on the Unsubscribe button below and follow the instructions to remove your PayPal recurring subscription and your service will be canceled within 24 – 48 hours.
If there was anything that we could have done to keep you as a customer, please let us know at help@flatratephoneservice.com. We always listen!
