Pricing and FAQ

How Many Calls Are Included For the $39 per month?

You’ll know exactly what you’re getting from us for $39 a month.

Flat Rate Will:

Personally answer all of your missed calls with a live operator generally within three rings or less (no putting callers on hold)
Promptly answer callers 24/7
Immediately E-mail, text or fax your messages to you
E-mail a daily summary log of all messages received
Answer your calls with friendly English-speaking US based operators on your behalf
Flat Rate Pricing:

$39 per month – 50 calls – $0.59/per additional call
$59 per month – 100 calls – $0.59/per additional call

Included Features:

No set up fee for simple scripting!
Included local number to forward your calls to ($5/month for toll free number)
Includes delivery of caller information:
♦ Name
♦ Company Name (if applicable)
♦ Phone number
♦ What call is regarding
Don’t lose valuable business just by trying to cut corners. With a live operator 24/7 you can have peace of mind that your customers will be patiently awaiting your return call.

Want Your Calls To Be Patched Through?

If you want to have the option of a live call transfer we can do that $0.80 per patch ($0.40 to attempt patch. $0.40 if patch is completed) There are no per minute charges. Call 800-500-5020

Our Call Centers are Located in the US

We do not outsource to call centers overseas . People often question that since our rates are so low, perhaps our operators are based in India, China or the Philippines. NOT TRUE! All of your callers will be greeted by English-speaking, U.S. citizens, working in a United States call center. You save money due to the efficiency of our proprietary technology, not because we outsource.

What if I need to change my Email Address?

Send us an email at help@flatratephoneservice.com with your toll-free number in the subject line. In the body of the email, tell us which email address you want your operator messages to be sent to. You will receive an email confirmation after it’s been accomplished.

How Do I Set Up Call Forwarding?

If you are forwarding from your office phone then follow the instructions provided by your local phone company or phone equipment. If forwarding from your cell phone – contact your provider for instructions. If all else fails contact us.

How Do I Cancel My Service?

Although we work hard to provide you with the highest quality service, should decide to cancel and no longer wish to be billed, click on the Unsubscribe button below and follow the instructions to remove your PayPal recurring subscription and your service will be canceled within 24 – 48 hours.

If there was anything that we could have done to keep you as a customer, please let us know at dennis@FlatRatePhoneAnsweringService.com. We always listen!